Shipping is a flat fee of AU$9.50 per order within Australia.
We welcome orders from New Zealand, but please remember
to add international postage to your cart.

How safe is shopping at Sensual Secrets?

The staff at sensualsecrets.biz, are friendly, trustworthy Australians.
We will look after you and we appreciate your business. If you have any concerns, just let us know at sensualsecrets@optusnet.com.au We are happy to help. If you are concerned about fraud, be reassured that we never see your credit card details ever. All items are shipped discreetly in Australia Post Express satchels

How can I pay for my order? How safe is my credit card?

Our safe & secure credit card processing transaction method is handled by us, we do not keep any records and neither do we hand out any information. We take Credit Card Fraud very seriously, should we find any fraudulent transaction this will be deals with swiftly by the right authorities. We do not store or record your credit card information. You will not need to signup to buy from us. Payment is via credit card (internet or telephone), bank transfer, money order, personal cheque. Most payments are through trusted Australian companies.

Will you send advertisements to my email or mailing address
after I purchase from sensualsecrets.biz ?

No, we do not send any advertisements and will also not sell or give your e-mail to any Mailing List companies that deal with un solicited mail.

What is your phone number?

Firstly, we prefer to keep correspondence written, so we have record of your questions and our answers. Secondly, we are not always able to answer the phone, but we can respond to email even when we are not in the office. However, we do understand that the phone is easier for some people: sales@sensualsecrets.biz or 0437909150 (9am-5pm).

What currency will I be billed in?

You are billed in Australian dollars

Do you accept international orders?

We welcome orders from New Zealand, so long as a small fee for international postage is added.

How long will it take to receive my order?

Many items are in stock and will be processed immediately. Other items take around 21 days, however a backordered item may take longer. We regularly split orders to ensure you get your items as quick as possible.

How does your delivery time compare with your competition?

Since we do not have the capital to purchase every one of our 100s of items each in 3 sizes each in 1-4 colours, we purchase lingerie as we need it. However, we do try to keep as much stock for fast deliveries as we can. Our competition uses the same suppliers as we do, so their delivery time will be the same. However, we have the honesty to warn you about the 3 week delay. If it does not say otherwise on their website, assume 3 weeks.

How do I know what size to get?

Refer to our size chart. Follow the link on the menu above.

But what if I get the wrong size?

We will gladly exchange your item for the right size, so long as it has all tags attached and it is still in new condition.

I am buying as a gift, what if she doesn't like it?

We offer an exchange within 7 days of delivery excluding the postage costs (we may extend this time period with good reason). Please email us first before sending it back.

I am amazed by your prices! Why are they so low compared to other places?

I'm glad you are amazed by our low prices. We have done much research to find quality suppliers at low prices. Our prices are so low because of our system, it is automatic. When you place an order, it is put into a database, then the order is generated by some software, sent off and magically you get your items a few days later.

Is the quality as good as other places?

Sensual Secrets Lingerie is fantastic quality. If you are tempted to buy from somewhere cheaper than us, be careful, as the saying goes, you get what you pay for. We believe we are as cheap as practical.

How can I ask you a question, and how fast will you respond?

Email sales@sensualsecrets.biz  and Bernadette will respond to you within 2-3 hours or give us a call on 043909150. Now that's service! Try us out.

Owned and Operated by Sensual Secrets (ABN:35332907368)
Contact: sensualsecrets@optusnet.com.au or 0437909150 (9am-5pm 7 days)
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